FAQs

  1. How can I order a product?
    Answer:
    You can visit our website, select the desired product, specify the quantity and address, and complete the payment.
  2. How can I place a custom order?
    Answer:
    You can upload a picture of the physical or digital product and specify your budget to place a custom order. Our experts will prepare the product according to your requirements.
  3. How does the payment gateway work?
    Answer:
    Our website uses a secure payment gateway, where you can complete your payment through your preferred method (credit/debit card, mobile payment, bank transfer).
  4. Can I return a product?
    Answer:
    If you receive a faulty product, you can return or exchange it within 15 days of receiving it. However, the delivery fee will be your responsibility.
  5. Do products come from outside the country?
    Answer:
    Yes, our platform offers foreign products as well. However, their delivery time and shipping costs may vary.
  6. When will my product be delivered?
    Answer:
    Generally, products will be delivered within 1 to 3 days anywhere in Bangladesh. For foreign products, delivery time may be longer.
  7. What is the paid support service?
    Answer:
    With our paid support service, you can receive technical assistance via SMS, phone calls, or video calls, such as domain setup or social media marketing.
  8. What types of products/services can be customized in the custom order service?
    Answer:
    You can customize any type of product or digital service, such as T-shirts, digital graphics, software designs, etc.
  9. How can I earn income?
    Answer:
    9’1: If there’s a service that our customers want but we don’t have an expert for it, you can sell the service and earn income from us. Think of it like a freelancing website. You can earn according to your skills through our website.
    9’2: You can earn by completing small social tasks through our “Earn Money” system. For example, collecting subscribers or participating in other tasks.
  10. What should I do if there is an issue with the product after delivery?
    Answer:
    If the product is faulty, you can contact us within 15 days to return or exchange it. You will be responsible for the delivery fee.
  11. How can I track my product?
    Answer:
    You can track your order status by entering the tracking number on our website.
  12. When will my order ship after payment?
    Answer:
    Once the payment is completed, your order will generally be shipped within 0-72 hours.
  13. What should I do if I provide the wrong address?
    Answer:
    If you provide the wrong address after placing the order, contact us before shipping, and we will correct the address.
  14. How can I update my profile?
    Answer:
    You can update your profile information by visiting your account section.
  15. Do your products come with a warranty?
    Answer:
    Yes, our products generally come with a warranty, though terms may vary depending on the product type.
  16. Is there any fee for exchanging a product?
    Answer:
    You will need to pay the delivery fee for exchanging a product, but there is no additional fee for returning or exchanging the product.
  17. What should I do if the product arrives damaged?
    Answer:
    If you find any damage upon receiving the product, contact us within 15 days and arrange for a return or exchange.
  18. Does your website have a secure payment gateway?
    Answer:
    Yes, our website uses SSL certificates and a secure payment gateway to ensure your information is completely safe.
  19. Can I post a service?
    Answer:
    Yes, if you want to offer a service, you can create a post in our service marketplace. However, direct dealings with third parties are not allowed.
  20. How can I get support services?
    Answer:
    You can visit our website and place a custom order by describing your issue under the paid support service section. Then, you can receive assistance via SMS, phone calls, or video calls after paying the service fee.